How to order products
- Products in other languages
- Braille products
- Child Support Agency products
- Disability and Carers Service products
This section gives you information on how to order free copies of our leaflets, posters and technical guides.
From 2 July the order form and supplier details (below) have changed.
Units of issue
Items marked § – unit of issue = 1 copy.
You can order from 1 to 10 units (1 to 10 copies) of these items.
Standard English and Welsh leaflets not marked § – unit of issue = 50 copies.
You can order from 1 to 10 units (50 to 500 copies) of these items. If you wish to order more than this, please ring the iON Contact Centre (see details below) to discuss your requirements.
All other items – unit of issue = 1 copy.
How to order
To get fewer than 50 copies of standard English and Welsh leaflets not marked § – please contact your local Jobcentre Plus office, Jobcentre or social security office. For your nearest office look under Jobcentre Plus, Jobcentre or social security office in the phone book.
To order up to 10 units of any item – please complete the iON order form (25KB) 
and send it to iON.
Fax: 0845 850 0479
Email: ion-pass@xerox.com
Post:
iON Contact Centre
2nd Floor
One City West
Gelderd Road
Leeds
LS12 6NJ
For queries about how to make an order or about an order you have already placed, you can also phone iON on 0845 850 0475.
Order form to be used
The new iON order form (25KB) replaces all previous forms (including the Order5 form).
Braille products
To order other Braille products, please complete the iON order form and fax or post it to:
Scottish Braille Press
Craigmillar Park
Edinburgh
EH16 5NB
Fax: 0131 662 1968
Child Support Agency products
Child Support Agency products can be ordered through the National Helpline, please call 0845 713 3133 or visit: www.csa.gov.uk
Northern Ireland versions are also included (in Northern Ireland only) and Welsh versions are also available.
Other languages, Braille, audio cassette and large print versions can be provided on request by contacting:
Email: communications.csa@dwp.gov.uk
Fax: 0191 22 59917
Post:
The Central Communications Team
BP 6201
Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX
Disability and Carers Service products
If you currently order Disability and Carers Service products directly from Heywood Stores, you should still send orders to:
Fax: 01253 330 240
Post:
Heywood Stores
Manchester Road
Heywood
OL10 2PZ
If you do not currently use Heywood Stores, please follow the instructions in How to order.