Local Authority Omnibus Survey Wave 8
In-House Report No. 120
By Claire Durrant, Sharon Gibbens, Jackie Heath, Simon Courage and Darren Battachary
This report presents the findings of the eighth wave of a regular survey of local authority HB/CTB managers. The scope of the research covered the following:
Performance Standards
New Tax Credits and Pension Credit· Appeals
Local Housing Allowance· Electronic Payment Methods
The Single Room Rent· DWP website
LA websites
Management Information Systems
LA administration· BFI website
Telephone interviews were conducted with nearly three hundred local authorities
during April to July 2003. NOP World undertook the research on behalf of
the Department.
November 2003
ISBN 1 84388 2280 Paperback
Read the report - Local Authority
Omnibus Survey Wave 8 