Contact DCS
You can contact us by phone, email or post and, for people with speech or hearing difficulties, by textphone or RNID Typetalk.
Benefit Enquiry Line
For general advice or information about benefits for disabled people contact the Benefit Enquiry Line:
Phone: 0800 88 22 00 – read about call charges
Textphone: 0800 24 33 55 (for hearing or speech difficulties)
Lines are open between 8.30am and 6.30pm Monday to Friday and between 9.00am and 1.00pm on Saturdays.
For queries on specific benefits use the following contact details.
Benefit Enquiry Line
201 Red Rose House
Lancaster Road
Preston
Lancashire
PR1 1HB
Disability Living Allowance and Attendance Allowance
By phone
Phone: 0845 7 12 34 56 – read about call
charges
Textphone: 0845 7 22 44 33 (for hearing or speech difficulties)
Lines are open between 7.30am and 6.30pm Monday to Friday.
By email
DCPU.CUSTOMER-SERVICES@dwp.gsi.gov.uk
This email is for general queries and feedback only. Please do not send personal details, as we cannot guarantee that this is a secure channel.
By post
Attendance Allowance Unit or Disability Living Allowance Unit
Warbreck House
Warbreck Hill
Blackpool
FY2 0YE
Carer’s Allowance
By phone
Phone: 01253 85 61 23
Textphone 01772 562 202 (for hearing or speech difficulties)
Lines are open between 9am and 5pm Monday to Thursday, 9am to 4.30pm on Fridays.
By email
cau.customer-services@dwp.gsi.gov.uk
This email is for general queries and feedback only. Please do not send personal details, as we cannot guarantee that this is a secure channel.
By post
Carer’s Allowance Unit
Palatine House
Lancaster Road
Preston
PR1 1HB
Vaccine Damage Payment
By phone
Phone: 01772 89 99 44
Textphone: 01772 562 202 (for hearing or speech difficulties)
Lines are open between 9am and 5pm Monday to Thursday, 9am to 4.30pm on Fridays.
By email
This email is for general queries and feedback only. Please do not send personal details, as we cannot guarantee that this is a secure channel.
By post
Vaccine Damage Payments Unit
Palatine House
Lancaster Road
Preston
PR1 1HB
Face-to-face contact
Unfortunately it is not possible to visit all these offices in person. Bootle, Leeds, Midlands and Wales DCS offices have caller facilities. You can talk to a DWP adviser at either your local Jobcentre Plus or social security office.
You can also contact The Pension Service which provides a face-to-face service to customers in convenient locations. This service is delivered through Local Service Information Points.
DCS feedback
We also welcome your feedback on the service provided by the Disability and Carers Service. To help us improve our service, please send your comments to:
Kim Archer
Head of Partnerships and Relationship Development
Room 505
Adelphi House
1-11 John Adam Street
London
WC2N 6HT
DCS Advisory Forum
If you have a general query about DCS benefits or entitlement, or would like to make an enquiry about your own claim, please contact DCPU.Customer-Services@dwp.gsi.gov.uk
If you would like to know more about the DCS Advisory Forum, please contact the DCS Customer Consultation Manager on the details below.
By email
craig.isherwood@dwp.gsi.gov.uk
By post
Craig Isherwood
DCS Customer Consultation Manager
Room 111,
Government Buildings
Norcross Lane
Blackpool
Lancashire
FY5 3TA