30 June 2005 - Publication of DWP report: Jobcentre Plus evaluation: summary of evaluation evidence
New research published today by the Department for Work and Pensions provides evidence from the evaluation of Jobcentre Plus integrated offices. Jobcentre Plus aims to provide a single, work focussed service to both employers and benefit claimants of working age, and the evaluation has monitored the delivery and performance of the service as it has been rolled out over a number of years. The evaluation consists of analysis of administrative data, and externally commissioned social research.
The main findings are:
- There is growing evidence that integrated offices in Jobcentre Plus are getting more lone parents and people with health conditions and disabilities into work. Job entries for these clients have increased both absolutely and relative to non-integrated districts. Evidence also suggests that increased interventions for these two groups have led to increased off flows from benefits. There is little evidence to suggest any impact on carers and the bereaved.
- Evaluation evidence shows that there has been progress made in meeting the vision, and that the service is mainly delivered according to the vision. There still remains some difficulties in delivering a work focus to people with health conditions and disabilities, and carers, although more of a work focus is evident for people with health conditions and disabilities in IB Pathways to work areas.
- The majority of customers reported that they were satisfied or very satisfied with the new service. Staff also expressed very positive views about the office environment, indicating it helped them to provide a more professional service to customers.
Notes to Editors
- This report contains findings from analysis of administrative data, and externally commissioned social research, conducted between the rollout of Jobcentre Plus Pathfinder offices in October 2001, and winter 2004/2005.
- Research Report 252 – Jobcentre Plus Evaluation: Summary of Evaluation Evidence is published on 30 June 2005. The report is available on the DWP website and hard copies can be obtained from Paul Noakes, Room 4th Floor, The Adelphi, 1-11 John Adam Street, London WC2N 6HT.
- Department for Work and Pensions Information and Analysis Directorate
DWP Press office: 020 7238 0751
Out of hours: 07659 108 883
Public enquiries: 020 7712 2171